Skip to content

Registering and Activating a Phone Key

Overview

After a Phone Key has been issued through SOC Manager®, you must register and activate the Phone Key on your smartphone before it can be used.

iLOQ sends the registration information by SMS or email.

The registration message contains a link that guides you through installing the iLOQ S50 app, if necessary, and registering your Phone Key.

You will also receive a separate activation code that is required to complete the registration.

Important

Always begin the registration process using the link in the iLOQ registration SMS or email.

Before You Begin

Before registering your Phone Key:

  • Make sure your phone has an Internet connection.
  • Locate the iLOQ registration SMS or email.
  • Locate the separate message containing your activation code.

1. Open the iLOQ Registration Message

Open the registration SMS or email received from iLOQ.

Tap the registration link contained in the message.

The registration link will guide you through the process of installing and registering the iLOQ S50 app.

Follow the instructions displayed after opening the registration link.

If the iLOQ S50 app is not installed, the registration process will guide you through installing the app.

If the app is already installed, the registration link will open the iLOQ S50 app and begin the registration process.

Note

If the iLOQ S50 app displays Not registered after installation, this does not necessarily indicate a problem.

Return to the original registration SMS or email and tap the registration link again to continue registration.

3. Enter the Activation Code

During registration, the iLOQ S50 app will request an activation code.

The activation code is sent separately from the registration message.

Enter the activation code when prompted and select Activate.

Your phone may offer to automatically enter or suggest the activation code.

4. Confirm Activation

After the activation code has been accepted, the Phone Key is activated.

Follow the remaining prompts in the iLOQ S50 app to complete the process.

Your Phone Key is now ready for use.

Phone Key Activated

Once registration and activation are complete, the iLOQ S50 app can be used to access locks permitted by your Phone Key's assigned Access Rights.

Troubleshooting

I Did Not Receive the Registration Message

If the Phone Key was sent by SMS, check your phone for filtered or spam messages.

On an iPhone, check the Messages filters, including messages that may have been categorized as spam or from an unknown sender.

If registration was sent by email, check your Junk or Spam folder.

If you still cannot locate the registration message, contact your SOC Manager administrator.

I Did Not Receive the Activation Code

The activation code is sent separately from the registration message.

Check your SMS or email messages for a second message containing the activation code.

If email was used, also check your Junk or Spam folder.

The App Says "Not Registered"

If you just installed the iLOQ S50 app, return to the original registration SMS or email and tap the registration link again.

Installing the app and registering the Phone Key are separate steps.

The Activation Code Does Not Work

Verify that you are using the activation code associated with the current registration message.

If registration cannot be completed, contact your SOC Manager administrator.

  • Issue a Phone Key
  • Opening a Lock with a Phone Key
  • Revoke a Phone Key